Returns & Refunds

This policy applies to orders placed through this website. Wholesale and distribution orders are governed by their supply agreement.

1. Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

2. Faulty, Damaged, or Incorrect Items

Please inspect your delivery on arrival. If any item arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the affected items and packaging. We will arrange a replacement or refund and cover the cost of return shipping.

3. Change of Mind

We do not accept returns or offer refunds for change of mind.

4. How to Start a Return

Email us at grow@mycogear.com with your order number, the items concerned, and photographs of the issue. We will confirm the return address before you send anything back.

5. Refunds

Approved refunds are issued to the original payment method and typically appear within 3–10 business days, depending on your bank or payment provider.