Delivery

This page explains how we process, ship, and deliver MycoGear orders. As a wholesale supplier, most of our orders ship in bulk to distributors, resellers, and labs. If you have questions about a specific order or need a freight quote, please get in touch with our team.

1. Order Processing & Dispatch

Orders are picked, packed, and dispatched from our warehouse on business days (Monday–Friday, excluding public holidays).

• In-stock orders are typically dispatched within 1–2 business days.
• Large or bulk wholesale orders may require additional lead time; we will confirm an expected dispatch date after your order is placed.
• You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Options & Costs

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. For bulk and palletised orders, freight is quoted separately so you receive the most accurate rate for your shipment.

3. Wholesale & Bulk Orders

Wholesale orders are our specialty. For large volumes, recurring supply, or consolidated shipments, contact us before ordering and we will arrange the most efficient freight method and lead time for your market.

4. Domestic & International Delivery

We ship domestically and to selected international destinations. Delivery timeframes vary by carrier and location. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the receiving customer.

5. Tracking Your Order

Once your order ships, we will provide a tracking number so you can follow your shipment. If tracking has not updated within the expected timeframe, please contact us and we will investigate with the carrier.

6. Delays

Occasionally, delivery may be delayed by factors outside our control, such as carrier disruptions, weather, or customs processing. We will keep you informed and do everything we can to resolve delays quickly.

7. Damaged or Missing Items

Please inspect your delivery on arrival. If any items arrive damaged, or your order is incomplete, contact us within 7 days of delivery with your order number and photos of the affected items so we can arrange a replacement or resolution.

8. Contact Us

For any delivery-related questions, please contact us at:
Email: grow@mycogear.com