Returns & Refunds

This policy explains how to return a MycoGear product and when you are entitled to a repair, replacement, or refund. It applies to orders placed through this website. Wholesale and distribution orders placed under a separate supply agreement are governed by that agreement where its terms differ.

1. Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces those rights. Where this policy offers something beyond them, such as change-of-mind returns, that is in addition to, not instead of, your legal rights.

2. Faulty, Damaged, or Incorrect Items

Please inspect your delivery on arrival. If any item arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the affected items and packaging.

We will arrange a repair, replacement, or refund as appropriate, and we cover the cost of return shipping for faulty, damaged, or incorrectly supplied goods.

3. Change of Mind

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition, and in its original packaging with all seals intact. Return shipping for change-of-mind returns is at your own cost, and we recommend using a tracked service. We cannot process a refund for a parcel that does not reach us.

Once the returned item arrives and has been inspected, we will refund the purchase price to your original payment method. Original shipping charges are not refunded on change-of-mind returns.

4. Items We Cannot Accept

For health, safety, and contamination-control reasons, the following cannot be returned for change of mind once supplied:

• Sterile consumables where the sterile barrier or seal has been opened or broken
• Cultures, spores, substrates, and other perishable or living products
• Items that have been used, contaminated, or are no longer in resaleable condition
• Products made or configured to your specification

This exclusion does not apply where the item is faulty, damaged, or not as described. Your rights under the Australian Consumer Law continue to apply in full.

5. How to Start a Return

Email us at grow@mycogear.com with your order number, the items concerned, and the reason for the return. Please include photographs if the item is damaged or faulty. We will confirm the return address and any reference number before you send anything back. Returns sent without prior confirmation may be delayed.

6. Refund Processing

Approved refunds are issued to the original payment method. Once we process the refund, the time it takes to appear depends on your bank or payment provider, and is typically 3–10 business days. We will email you when the refund has been issued.

7. Warranty on Equipment

Equipment supplied by MycoGear is covered against defects in materials and workmanship under normal use. Damage caused by misuse, unauthorised modification, neglect, or normal wear and consumable replacement is not covered. Contact us with your order number and a description of the fault and we will advise on the fastest resolution.

8. Contact Us

For any returns or refunds enquiry, please contact us at:
Email: grow@mycogear.com